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TAU-GOLDEN MANE GUEST HOUSE RULES & CONDITIONS

Check-in
Normal Check In time starts at 1400H, but every effort will be made to accommodate earlier or later Check Ins (if arranged in advance).
Check-out
Checkout time is before 1000H. Please tell us in advance if you require a later Checkout and we will do our utmost to accommodate your request.
Room keys on arrival
During normal working hours the keys will be handed over to the guest after payment and administration. Special arrangements for key collections must be made for late arrivals.
Room keys during long term stay
Long term stay over guests must lock their rooms on their way out and keep their set of keys for the duration of stay.
Lost key or damage to locks
The cost for replacement of lost room keys or damaged locks is applicable and a total amount of 200ZAR for lost keys and 500ZAR for lock replacement to be paid immediately.

Smoking

  • Smoking is completely forbidden inside the house and all guest rooms/living areas.
  • Smoking is permitted outside the house, please use the ashtrays placed in the yard and barbecue area (when available).

Payments, Cancellations & Refunds

  • All prices exclude VAT and any levies and are all quoted per room per day.
  • All rates are subject to change. Confirmed reservations will always be honored at the confirmed rates. Any changes will be notified.
  • Unless agreed upon in writing, prepayment for accommodation bookings is assumed. Deposits and payments are not refundable if cancellation occurs within 7 days of the reserved arrival date. All reservations and cancellations to be in writing, i.e. email.
  • Free cancellation up to 7 days before arrival
  • A 50% cancellation fee will apply on the full booking should cancellation occur between 3 and 6 days prior to arrival.
  • A 100% cancellation fee will apply on the full booking should cancellation occur  within  48hours  prior to arrival or no-show
  • There will be no refunds for early departures, for breakdowns of appliances, etc., if said breakdown is due to weather and / or other conditions, which the house owner has no control over.
  • All refunds are subject to a 20% handling fee. Cancellation fees apply irrespective of whether the required deposits have been paid.

Guest Rooms

  • Please do not use flammables for heating, cooking, candles, etc., in the guest room or corridors without the consent of the Guesthouse owner.
  • Cooking and storing food in the rooms is not allowed. Cooking/storage may be done in the fully fitted kitchen provided.
  • Please do not use guest rooms for business activities or for any purposes other than accommodation use, without the consent of the Guesthouse owner.
  • All visits by friends or family must be arranged with management.
  • Visitors are not allowed in the guest rooms.
  • Maximum occupancy must be adhered to and include children of all ages.

Valuables, Safety & Security and Storage

  • The management is not responsible for lost items. Please lock the doors when you leave.
  • Although the guesthouse management takes responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their own personal safety and security of valuables/property.
  • The guest house is monitored by CCTV. A 24-hour security reaction team is on standby & available at the press of a button. Access to the property is controlled by a state of the art system.
  • Parking is available free of charge for all house guests.
  • Access to the premises is controlled by management and right of admission is reserved.
  • Do not leave any valuables inside your car while it is parked. The Guesthouse cannot accept responsibility for the loss or theft of any such articles while your car is parked inside or outside the premises.

Toilets

  • No cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than toilet paper may be flushed down the toilet. Charges will occur for any blockage.
  • Please be mindful of others. If you make a mess clean it up!

General

  • Guests have no access to rooms and areas marked “PRIVATE”.
  • Our facilities are for paying guests only unless prior arrangements have been made with management.

Common areas
The reception area, kitchen and garden (and soon to be provided barbeque area) are common areas of the house and guests are encouraged to use them for their needs or recreation, nevertheless there are some rules to abide by:

THE RECEPTION

  • Should be kept as you find it clean and tidy. If by any chance you notice any dirt please inform the caretaker.
  • Avoid making noise or disturbing the other house guests. Particular attention should be paid to limiting noise between the hours of 2200H and 0800H. We also request the guests to refrain from making any noise outside the buildings.

THE KITCHEN

  • Clean the stove after using it or try to leave it as you find it.
  • Avoid spillages in the refrigerator. Doors should be closed properly. Do not over pack the Freezer! Label your food in the refrigerator. Anything not labeled and in non-consumable condition, excluding any food items that are still in consumable condition, will be disposed of.
  • Kitchen cupboards may be used for storage; however, guests must be mindful of what is stored and that storage is at their own risk. Management will not be held responsible or liable for missing items or damages. Food storage should be done neatly and avoid spillage. Label all items and please note that any items not labelled or in a non-consumable condition will be disposed of.
  • No storage is permitted in cupboards under the sinks.
  • Sinks should be kept clean, free of grease and garbage.
  • After hours, dirty dishes should be washed and put away.
  • Trash/garbage should be placed in the bin provided.
  • Cooking oils or grease should not be disposed of down the kitchen drain.
  • Garbage disposal instructions will be displayed in the kitchen.
  • The kitchen includes a refrigerator, microwave, air fryer, toaster, electric kettle and limited dishes, glasses, and utensils for light meal preparation. Please clean up immediately after yourself.
  • Please be mindful of others. If you make a mess clean it up!

PETS

  • Pets are not allowed

Your Liabilities

  • We will hold you responsible for any damage or loss caused to the property by your acts or omissions, default, accidental or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
  • Please report any accidents or incidents to the guest house management in connection with any property damage.

General incapacity

The Guest House cannot be held liable if any of the following events or conditions prevent the guest house from fulfilling its obligation to guests. However, the guest house will take necessary steps to minimize disruption and discomfort to guests under these conditions:

  • Unanticipated interruption to electricity, water, sewage to and from the guest house.
  • Industrial actions, civil uprisings or criminal activity.
  • Fire, frost, flooding, wind or any other force majeure event.

Because we may have several guests, we ask you to respect each guest concerning cleanliness of the common areas and noise levels. If we receive complaints, you will
be given a warning. Further complaints are subject to the termination of stay. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management.

Please respect the house and its occupants.

Environmental Policy

The owners of the Guesthouse are dedicated to the protection of our planet’s resources and would encourage our guests to help us by:

  • Switching off lights when not in use.
  • Ensuring that taps are always turned off after use.
  • Avoiding the unnecessary use of towels – just use what you need!
  • We will sort and dispose of the recyclable rubbish collected from guest rooms i.e. paper, plastic, metal and glass.
  • We thank you in advance for your understanding and co-operation.